Our Story

No Fix No Pay IT started with a simple promise: fair, fast, and honest computer help. After years of seeing friends and small businesses overpay for slow or unclear IT services, we decided to do things differently. We built a business on trust and results, not hidden fees. If we can’t fix it, you don’t pay — simple as that.

We know that when your computer or business systems stop working, you don’t just lose time — you lose peace of mind. That’s why our technicians focus on speed, clarity, and genuine care. From quick home visits to reliable business support, we make sure every customer gets transparent pricing, fast solutions, and friendly communication.

Sydney’s full of PC techs — but at No Fix No Pay IT, we built our business to be different from the start.

We don’t hide behind jargon, hourly rates, or fine print. We believe in clarity, speed, and fairness — and that’s why our customers keep coming back.

Here’s what sets us apart:

• 💡 No Fix, No Pay Guarantee: If we can’t fix it, you don’t pay. No tricks, no call-out surprises — just honest service you can trust.
• ⚙️ Fast Response Times: When tech breaks, you don’t have time to wait. We respond fast — often within minutes — and solve most issues on the same day.
• 💬 Straightforward Communication: We explain the problem and the solution in plain English — no confusing tech talk. You always know what’s happening and how much it’ll cost.
• 🧠 Accurate, Upfront Pricing: Our quotes are clear before we start. What you see is what you pay.
• 🏠 Local and Personal: We’re not a call centre or a big franchise. We’re your local IT specialists who care about people, not just devices.
• 🚀 For Home and Business: From family laptops to business networks, we bring enterprise-level reliability to your home or office — without the inflated price tag.